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NEW QUESTION 31
Digital Customer Service application configuration settings in json.cfg include which four options?
- A. Default timezone
- B. Service request links
- C. Knowledge management language locales
- D. Product and category filtering
- E. Default chat channel preferences
- F. Default notification preferences
- G. Default communication preferences
- H. Knowledge management article links
Answer: B,C,D,H
NEW QUESTION 32
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You can download large volumes of SR data from the Analytics interface.
- B. You must retrieve large volumes of data through a REST API endpoint.
- C. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
- D. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
Answer: A,D
NEW QUESTION 33
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Sales opportunities
- B. Social network
- C. Service requests
- D. Notes
- E. Contacts
Answer: A,B,C
NEW QUESTION 34
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?
- A. Make them available internally to agents as part of the Service Request Knowledge Panel.
- B. Make them available to employees and agents via My Knowledge.
- C. Make them available to external users by giving them access to the internal "My Knowledge" page.
- D. Make them available externally to customers via My Digital Customer Service (DCS).
- E. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
Answer: B,D,E
NEW QUESTION 35
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