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NEW QUESTION 41
An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?
- A. Digital organization
- B. High velocity IT
- C. Digital transformation
- D. IT transformation
Answer: C
NEW QUESTION 42
Which describes the value driven approach to service design?
- A. Designing just enough features to satisfy early customers, and providing feedback for future development
- B. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation
- C. A process improvement philosophy that prioritizes flow efficiency over resource efficiency
- D. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders
Answer: D
NEW QUESTION 43
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?
- A. Use value stream mapping to help understand the end-to-end flow of user support
- B. Review skills and competencies of user support staff to ensure they have the required capability
- C. Encourage teams to collaborate so they can focus on value for users
- D. Improve the integration of tools to ensure there are no gaps between processes
Answer: A
NEW QUESTION 44
How should the seven guiding principles be combined when an organization is making a decision?
- A. By using the one or two guiding principles that are most relevant to the specific decision
- B. By using the focus on value' principle and one or two others that are relevant to the specific decision
- C. By reviewing each guiding principle to decide how relevant it is to the specific decision
- D. By using all the guiding principles equally when making any decision
Answer: C
NEW QUESTION 45
Which BEST describes the primary role of a governing body?
- A. To establish and regularly review the goals cascade throughout the organization
- B. To develop and regularly review IT measures and metrics
- C. To annually review and approval of IT projects to maximize business value
- D. To establish and regularly review the effectiveness of risk management and internal controls
Answer: D
NEW QUESTION 46
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