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NEW QUESTION 50

Universal conatiners has determined that case list views are slow to load because of the large number of cases in the system. Which two actions will improve the performance of the list views? Choose 2 answers

  • A. Reduce the number of fields displayed.
  • B. Filter the views by case owner.
  • C. Remove filter criteria from the views.
  • D. Restrict visibility of the views.

Answer: A,B

NEW QUESTION 51

Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.

What should a consultant recommend as the next step?

  • A. Prioritize the requirements based on who submitted them.
  • B. Identify the requirements needed for initial GoLive.
  • C. Organize the requirements from largest to smallest.
  • D. Provide a timeline that addresses all the requirements.

Answer: B

NEW QUESTION 52

A recent review of customer satisfaction surveys revealed the support center does a poor job of upseting new products to customers. Customers report dissatisfaction when calling for troubleshooting, billing, enrollment, or similar issues and receiving a sales pitch. However, customers that have been upsold new products are two times more likely to remain a customer.

What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?

  • A. Einstein Next Best Action
  • B. Service Analytics Predictions
  • C. Einstein Reply Recommendations
  • D. Validation Rules

Answer: C

NEW QUESTION 53

Cloud Kicks (CK) wants to increase the number of articles in its knowledge base while maintaining article quality. CK plans to allow all service agents to create articles. The company would like a recommendation on how to maintain its article quality.

What is the recommended method to meet the requirements?

  • A. Article Translation
  • B. Approval Process
  • C. Apex Trigger
  • D. Smart Links

Answer: D

NEW QUESTION 54

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